Why it matters
Article 4 of the EU AI Act requires organisations to take measures to support the AI literacy of the staff who operate AI on their behalf. The duty covers every organisation that uses AI, at every risk level. It is not a fixed curriculum, and since July 2026 the Act states that it does not mean guaranteeing a specific level: what is appropriate depends on people's roles, their technical background and the AI systems they actually use.
That last point is where most programmes fall short. Generic training does not tell an accountant what to do with the AI features that appeared in their finance software last quarter. A programme that matches the tools people really use has to start from knowing which tools those are.
In the EU AI Act
Article 4
Applies since 2 February 2025, to providers and deployers alike, whatever the risk level of the system. Keep the training records: they are the evidence a regulator will ask for.
How Qastel handles it
Qastel shows which AI tools each person and team actually uses, so training can cover the tools in front of them, and a warn policy shows people the rule at the moment it applies to them.